Job Title: Bilingual Customer Service Representative (English/French)
Term: Full time
Location: Coquitlam
Salary: Depending on experience

Info:

Canada’s leader in the development, formulation and manufacture of nutritional supplements for the natural health store market is currently seeking a Bilingual Customer Service Representative. Duties : Receiving French and English customer/consumer calls ; Answer product questions and provide technical advice and information requested ; Log all calls on Lotus Notes and update all subsequent calls in detail through to resolve ; Investigate invoice discrepancies by verifying order, checking discounts, checking buying groups, checking pick slips, checking invoices and calling the customer to keep updated on progress ; Tracing missing boxes/ shipments, checking pick slips to ensure boxes sent, obtaining waybill #, contacting courier for POD, calling customer to keep updated on progress ; Verify and input all credits and returns for overstock, damaged products and customer returns ; Communicate effectively with the department or personnel best suited to qualify, investigate or provide information needed to answer customer/ consumer calls and follow though to resolve ; Provide Sales Reps with the needed support for ordering, customer account and product information, customer follow through requests ; Provide Order Desk with needed order entry support when required.

Requirements:

• Advanced oral and written communication skills in English and French

Qualifications:

• • Pleasant and professional phone manner
• • Good interpersonal skills
• • Computer literacy
• • Absolute attention to detail
• • Problem solving skills
• • Ability to organize and priorities
To Apply:

Contact ISS Multilingual Case Management, 333 Terminal Ave, Room 622
Phone: 604-684-2504 to register for job placement
If you are already registered with the ISS Multilingual Case Management, call 604-684-7868 for job placement at Work Resource

Job Title: Customer Service Representative (English/French)
Term: Full time
Location: Coquitlam
Salary: Depending on experience

Info:

Canada’s leader in the development, formulation and manufacture of nutritional supplements for the natural health store market is currently seeking a bilingual CSR. Job description : Receiving French and English customer/consumer calls ; Answer product questions and provide technical advice and information ; Log all calls on Lotus Notes and update all subsequent calls ; Investigate invoice discrepancies by verifying order, checking discounts, checking buying groups, checking pick slips, checking invoices and calling the customer to keep updated ; Tracing missing boxes/ shipments, checking pick slips to ensure boxes sent, obtaining waybill #, contacting courier for POD, ; Verify and input all credits and returns ; Communicate effectively with the department or personnel best suited to qualify, investigate or provide information needed to answer customer/ consumer calls ; Provide Sales Reps with the needed support for ordering, customer account and product information ; Provide Order Desk with needed order entry support when required.

Requirements:

• Fluent communication skills in English and French, verbal and written

Qualifications:

• Pleasant and professional phone manner
• Computer literacy
• Absolute attention to detail
• Problem solving skills
• Customer service orientated work ethic
• Ability to organize and priorities
• Ability to remain positive and calm during demanding calls

To Apply:

Contact ISS Multilingual Case Management, 333 Terminal Ave, Room 622
Phone: 604-684-2504 to register for job placement
If you are already registered with the ISS Multilingual Case Management, call 604-684-7868 for job placement at Work Resource

Term: Part time, Evening, Temporary
Location: Vancouver (Downtown, near Sky Train Station)
Salary: $11.25 per hour

Info:

This research group located in Downtown Vancouver is looking for Market Research Interviewers to join their team immediately. Duties to include: conducting telephone interviews with the general public using computer-assisted and/or paper surveys and research questionnaires; ensuring respondents meet eligibility requirements; reading the survey and research questionnaire scripts verbatim; using effective interviewing techniques as required; recording respondents’ answers accurately; and completing clerical and/or other duties as required.

Requirements:

• Upper intermediate English skills
• Cantonese, Mandarin

Qualifications:

• Written and oral communication skills
• Computer skills
• Client service skills
• Listening and learning ability
• Quality assurance sense
• Some previous call centre experience
• Able to work evening shift and weekends
• Enthusiasm, reliability, maturity, integrity, consistency, adaptability, flexibility, dedication, motivation and professionalism

To Apply:

Contact ISS Multilingual Case Management, 333 Terminal Ave, Room 622
Phone: 604-684-2504 to register for job placement
If you are already registered with the ISS Multilingual Case Management, call 604-684-7868 for job placement at Work Resource Centre

Job Title: Account Manager (Outbound Sales)
Term: Full time
Location: Vancouver
Salary: Salary plus commission

Info:

As an Account Manager, your ambition and drive to succeed will be recognized, supported and rewarded. You will be contacting existing and qualified new clients by phone; cultivation and closing sales; servicing existing client base; converting prospects to clients; working to achieve both individual and team sales targets.

Requirements:

• Advanced communication skills in English
• Besides English only the company is currently looking for people who are fluent in Italian, French and Japanese

Qualifications:

• Ability to convert a conversation into a sale
• Strong closing abilities
• Exceptional problem solving and negotiation skills
• Proven record of setting, reaching and exceeding goals
• Excellent telephone skills
• Previous sales experience is a valuable asset. And, if you have no sales experience but have great sales ability, there still may be a place for you.

To Apply:

Contact ISS Multilingual Case Management, 333 Terminal Ave, Room 622
Phone: 604-684-2504 to register for job placement
If you are already registered with the ISS Multilingual Case Management, call 604-684-7868 for job placement at Work Resource Centre

Job Title: Theatre Usher (Casino)
Term: Permanent, part time, candidates must be ready and willing to work a flexible schedule including graveyard shifts
Location: Richmond
Salary: To be negotiated

Info:

This Casino located in Richmond is currently seeking a Theatre Usher. Specific job functions: Regulating flow of guests in and out of the theatre; Responding to guest inquiries regarding resort events and amenities; Communicating effectively with all appropriate operational departments; Building strong working relationships both internal and external; Complying with licensing laws, health and safety and other statutory regulations; Performing other duties as assigned or directed.

Requirements:

• Strong communication skills in English

Qualifications:

• Experience and/or interest in the live entertainment industry an asset
• Exceptional interpersonal and communications skills
• Customer service and/or hospitality experience
• Ability to handle multiple tasks and projects at one time
• Ability to stand for long periods of time
• Second language is an asset
• Serving It Right Certification or the ability to achieve a Serving It Right Certification
• The ability to successfully obtain a criminal record and credit check

To Apply:

Contact ISS Multilingual Case Management, 333 Terminal Ave, Room 622
Phone: 604-684-2504 to register for job placement. If you are already registered with the ISS Multilingual Case Management, call 604-684-7868 for job placement at Work Resource Centre