Job Title: Technical Support Engineer
Term: Full time
Location: Vancouver
Salary: Depending on experience

Info:

This well known placement agency is currently seeking a Technical Support Engineer for one of their clients. Job responsibilities: Provide direct technical web and telephone support to customers including: Basic troubleshooting on the full range of products; Collection, analysis and change recommendations of configuration information; Collection and analysis of customer network information; Collection and initial analysis of packet trace information; Recommend corrective actions based on analysis; Provide customer education where needed due to gaps in networking, product knowledge etc.; Consultation of technical documentation, bulletins and release notes for known problems; Reproduction of customer environments on lab equipment; Follow up on technical cases including proper escalation and management of the case until case closure; Manage customer communications and expectations until the closure of each case.

Requirements:

• Advanced oral and written communication skills in English

Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable; At least 2+ years experience in a technical support role in a networking/security company or equivalent education; Strong understanding of TCP/IP, routing protocols, L2/L3 switches; Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning; Strong troubleshooting and problem solving skills; Extensive working knowledge of Windows, UNIX or Linux; Previous call center experience, preferably supporting data networking products and/or security products is desirable

To Apply:

Contact ISS Multilingual Case Management, 333 Terminal Ave, Room 622
Phone: 604-684-2504 to register for job placement
If you are already registered with the ISS Multilingual Case Management, call 604-684-7868 for job placement at Work Resource Centre