Questions

1. I need information on English programs for landed immigrants.
2. I need help getting a job.
3. Do you have English classes for citizens or international students/visitors?
4. I'm on EI/Income Assistance and I need skills training. Where do I go?
5. I'm a new immigrant. I have family problems. Who can help me?
6. I need to meet new people to learn about Canadian lifestyle.
7. I would like to get Canadian work experience.
8. Do you have accommodation available?
9. I am a refugee/refugee claimant. I need help.
10. How can I become a Canadian citizen?
11. How do I sponsor my family?
12. I want to apply for a passport or other travel document.
13. How do I obtain a work permit/study permit?
14. I want to work on my resume and do job search myself. Where can I go?
15. I want to register my children into school.
    

1. I need information on English programs for landed immigrants.
   The ELSA program is a free, basic English training program for adult newcomers. Canadian Citizens are not eligible. Ask at the ELSA assessment centre for further information. Tel. 604-876-5756.
   
   
2. I need help getting a job.
   We provide employment assistance programs suited to individual needs at no cost to clients. Contact the Multilingual Case Management programs. For Vancouver - Tel. 604-331-8253/4 or Tel. 604-684-2504; in Richmond - Tel. 604-233-7031; in Surrey - Tel. 604-595-4021.
   
   
3. Do you have English classes for citizens or international students/visitors?
   Yes, our fee paying International Studies program provides a variety of these classes.
   
   
4. I'm on EI/Income Assistance and I need skills training. Where do I go?
   Contact Multilingual Case Management (for Vancouver - Tel. 604-684-2504 or 604-331-8253/4; in Richmond - Tel. 604-233-7031; in Surrey - Tel. 604-595-4021) for information
   
   
5. I'm a new immigrant. I have family problems. Who can help me?
   Contact a Settlement Counsellor at 604-684-7498 (Vancouver) or 778-284-7026 (Coquitlam) who can refer you to community resources to help you.
   
   
6. I need to meet new people to learn about Canadian lifestyle. The ISS Host Program can match you with a volunteer friend who can help you learn about Canadian culture and lifestyle. Call 604-684-7498.
   
   
7. I would like to get Canadian work experience. 
   The ISS Volunteer Program can find you a volunteer position at ISS where you can gain Canadian work experience.  Call 604-684-2561.
   
   
8. Do you have accommodation available?
   Call the ISS Drake Street office at 604-684-7498 and inquire about accommodation in Welcome House, or, you can get information about how to find permanent accommodations from one of our bilingual Settlement Counsellors.
   
   
9. I am a refugee/refugee claimant. I need help.
   Call the ISS Drake Street office at 604-684-7498 and inquire about accommodation in Welcome House, or, you can get information about how to find permanent accommodations from one of our bilingual Settlement Counsellors.
   
   
10. How can I become a Canadian citizen?
    Check website for Citizenship and Immigration Canada (CIC) at www.cic.gc.ca or phone CIC call centre 1-888-242-2100 for applications. If you need help in your language, contact a Settlement Counsellor at the Drake Street office 604-684-7498 or Coquitlam office 778-284-7026.
    
    
11. How do I sponsor my family?
    Check website for CIC at www.cic.gc.ca or CIC Call Centre at 1.888.242.2100 for information. If you need help in your language, contact a Settlement Counsellor at the Drake Street office 604-684-7498 or Coquitlam office 778-284-7026.
    
    
12. I want to apply for a passport or other travel document.
    Call the passport office at 1-800-567-6868 for information. If you need help in your language, contact a Settlement Counsellor at the Drake Street office 604-684-7498 or Coquitlam office 778-284-7026.
    
    
13. How do I obtain a work permit/study permit?
    Check website for CIC at www.cic.gc.ca or CIC Call Centre at
    1 888 242-2100 for information. If you need help in your language, contact a Settlement Counsellor at the Drake Street office 604-684-7498 or Coquitlam office 778-284-7026.
    
    
14. I want to work on my resume and do job search myself. Where can I go?
    Our Resource Centres offer facilities such as computers, fax machine and internet access for such purposes. There is a daily up-dated job board. For Vancouver, visit 622 - 501 Terminal Avenue, or phone 604-684-7868; in Richmond, visit 288 - 8131 Westminster Highway, or phone 604-233-7031; in Surrey, visit 201 - 7337 137th Street, or phone 604-595-4021.
    
    
15. I want to register my children into school.
    Contact the school board office in the area you live.  You can find the phone number in the white pages of the telephone book under "schools".  If you need help in your language, contact a Settlement Counsellor at the Drake Street office 604-684-7498 or Coquitlam office 778-284-7026.